Customer focus
A company’s philosophy of putting the needs of the customer above …
Empowerment
Remember this term: EmpowermentIf you ask several people the question about …
Maslow’s need pyramid
Background – Abraham Maslow Abraham Harold Maslow (1908-1970) was an American …
Conflict management: successfully preventing and managing conflicts
Wherever people work together, conflicts are inevitable. However, if these persist …
What is case management?
Case management is a set of tasks involved in working with …
Team leadership: How do I lead a team optimally?
Everyone thinks differently. What motivates one employee tends to pull the …
The 10 most important tips for the success of your presentation
Have you ever been bored to death at a presentation? We …
Self-awareness: Why is it so important for people to question themselves critically?
Having a clear picture of yourself pays off when facing challenges …
Internal communication in companies – communicating appropriately in everyday management life
Communication is one of the most important requirements for managers. With …
The 8 most important topics of innovative personnel management training
Anyone aspiring to a management career today should prepare well for …
Blended Learning – what is that actually?
Blended learning combines the best of two learning worlds – it …
Swiss companies are fighting for talent: 3 benefits that will help you retain them
If the labour market grows as strongly as it has over …
