Why take the conflict management module?

We aim to train genuine, visionary, well-meaning and efficient managers

3 weeks


Every six months

Start date

max. 16

number of participants

German, French or Italian

Course language

This course is 100% online

Course location

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Why take the conflict management module?

In this module, you will learn to recognise conflict signals and to prevent or manage conflicts in your own team with solution-oriented approaches and mediation meetings.

Developing conflict management skills has an impact on a personal level – as a couple, in your family, or with loved ones. In the professional world, it is a skill that is useful in all respects. We offer you the key to understanding relationships better, “know-how” models, and also in-depth surveys of beliefs, judgments and behaviour, so that relevant emotions become integral. Start being a conflict solver, today!

This course is particularly suitable for prospective and existing managers wanting to develop and expand their leadership skills and aim for a recognised qualification.

Why choose the Swiss Mobile Academy?

Learn Differently! The times of going to school and endless classroom teaching are finally over.

Swiss Mobile Academy offers courses, learning materials and educational methods which are tailored to the requirements of the working world of today and tomorrow. It stands for contemporary further education, drawing on the advantages of digital learning, without neglecting human aspects such as classrooms and course tutors.

Structure and Content

The learning plan for this module consists of three weeks.

Identifying, externalising and escalating a conflict, analysing a conflict

Developing solutions to conflicts, holding a solutions meeting

The rise of a culture of conflict, bullying

Learning goals

Skills you will acquire from the Swiss Mobile Academy communication module include:



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Upon completing the module, you will be issued a Course Certificate from the Swiss Mobile Academy. Optionally, you can register with the SVF (Swiss Association for Leadership Training) for the exam module. You get a certificate from the SVF for each examination passed.

Upon successful completion of all six modules you get the SVF-ASFC Leadership Certificate. If you also have the SVF-ASFC Management certificate, you can register for the professional examination, which leads to the Swiss federal Management Specialist certificate. Please visit: https://www.svf-asfc.ch/ for more information


3 weeks

Your personal time commitment will amount to 10 to 15 hours per week

German, French or Italian

A minimum language level of B1 is recommended

Every six months, you can find exact dates here.

740 CHF (inc. VAT, inc. course materials, excl. examination fees)

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Sehr geehrte Besucherin, sehr geehrter Besucher,

Die Swiss Mobile Academy wurde zur Swiss Connect Academy.
Willkommen in unserem neuen digitalen Zuhause. Wir hoffen, dass Ihnen der neue Look gefällt!

Das Team der Swiss Connect Academy

Cher visiteur,

Swiss Mobile Academy devient Swiss Connect Academy.
Bienvenue sur notre nouvelle platforme digitale. Nous espérons que vous aimerez ce nouveau design !

L’équipe Swiss Connect Academy

Caro visitatore,

Swiss Mobile Academy è diventata Swiss Connect Academy. Benvenuti nella nostra nuova casa digitale. Speriamo che vi piaccia il nuovo look!

Swiss Connect Academy Team

Dear Visitor,

Swiss Mobile Academy became Swiss Connect Academy. Welcome to our new digital home. We hope you like the new look!

Swiss Connect Academy Team